Refund policy

We accept returns and offer refunds within 30 days of delivery, provided the tamper seal on the bottle remains intact and unbroken. Products with a broken or missing tamper seal are not eligible for return or refund.

Free return shipping
Returns are free. To start a return, email us at info.emeraldimports@gmail.com within the 30 day window. We will send you a prepaid return label and instructions, so returning an eligible item costs you nothing.

Refund timing
When your return arrives, we check that the tamper seal is intact and issue your refund to the original payment method within 5 business days of receiving it. Your bank or card issuer may take a few extra days to show the credit.

EmeraldImportsCA LLC reserves the right to deny a refund or return request that does not meet these conditions, at our sole discretion.