Shipping policy

SHIPPING POLICY

Processing Time
All orders are processed within 3-5 business days after payment is received. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and selected shipping method, and will be provided at checkout.

International Shipping
We offer worldwide shipping. Please note the following for international orders:

• Customs, duties, and taxes are the responsibility of the customer and are not included in the item price or shipping cost. These charges are collected by the destination country's customs office and vary by country. We recommend contacting your local customs office for more information before placing your order.
• Product legality: It is the customer's responsibility to verify that our products are legal to import into their country or region prior to ordering. EmeraldImportsCA LLC is not responsible for orders seized, returned, or destroyed by customs due to local import restrictions.
• International delivery times are estimates only and may be affected by customs processing in the destination country, which is outside of our control.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Lost or Damaged Packages
EmeraldImportsCA LLC is not liable for packages lost, stolen, or damaged in transit once handed off to the carrier. If your package arrives damaged or does not arrive, please contact us and we will assist you in filing a claim with the carrier.

Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.